Privacy policy

Privacy Policy

EYESCREAM operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience. EYESCREAM is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details such as your name, billing address, shipping address, phone number, and email address

  • Financial information such as payment card details, transaction details, and payment confirmations

  • Account information including your username, password, preferences, and settings

  • Transaction information including items viewed, added to cart, purchased, returned, exchanged, or cancelled

  • Communications with us, including customer support inquiries

  • Device information such as IP address, browser type, and device identifiers

  • Usage information relating to how you interact with or navigate the Services

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or otherwise use the Services

  • Automatically through the Services via cookies and similar technologies.These technologies help us remember your preferences, understand how the Services are used, and improve your shopping experience.

  • From service providers that assist us in operating the Services

  • From business partners or other third parties, where permitted by law

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving the Services

To process payments, fulfill orders, arrange shipping, manage accounts, handle returns or exchanges, and improve the overall shopping experience.

Marketing and Advertising

To send marketing or promotional communications and to display advertisements based on your interaction with the Services.

Security and Fraud Prevention

To protect accounts, detect or prevent fraud, and maintain the security of our Services.

Communicating With You

To provide customer support, order updates, and other service-related communications.

Legal Compliance

To comply with applicable laws, respond to lawful requests, and enforce our terms and policies.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With Shopify, payment processors, shipping providers, and other service providers acting on our behalf

  • With marketing and advertising partners in accordance with their privacy policies

  • When you direct or consent to such disclosure

  • With affiliates or as part of a business transaction such as a merger or restructuring

  • To comply with legal obligations or protect our rights and users

Relationship With Shopify

The Services are hosted by Shopify. Shopify may collect and process personal information about your interactions with the Services to provide and improve its services. Your information may be transferred to and processed in countries outside your country of residence. For more information, please refer to the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their policies independently.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security and Retention of Information

While we take reasonable measures to protect your personal information, no security system is completely secure. We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict certain uses of your information. You may exercise these rights by contacting us using the details below or through options provided in the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated “Last updated” date.

Last updated: March 2026

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us at:

Email: info@eyescreamstore.com
Mailing address:
PARCEL LOCKER 10204 32866
THE GALLERIA SHOPPING PLAZA SHOP 17E
385 BOURKE ST
MELBOURNE VIC 3000
AUSTRALIA

For the purposes of applicable data protection laws, EYESCREAM is the data controller of your personal information.