Terms of service

Terms of Service

Last updated: March 2026

OVERVIEW

This website is operated by EYESCREAM. Throughout the site, the terms “we”, “us” and “our” refer to EYESCREAM. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced herein or available by hyperlink.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

ONLINE STORE TERMS

You must be at least the age of majority in your jurisdiction to use this site or make a purchase, or have permission from a parent or legal guardian.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks.

Credit card information is always encrypted during transfer over networks.

PRODUCTS AND PRICING

All products are subject to availability.

We reserve the right to modify or discontinue any product at any time without notice.

Prices for our products are subject to change without notice.

All prices are listed in AUD unless otherwise stated.

We have made every effort to display product colours and images as accurately as possible; however, we cannot guarantee that your device’s display will accurately reflect the actual product.

ORDERS AND PAYMENT

We reserve the right to refuse or cancel any order at our sole discretion.

In the event that we make a change to or cancel an order, we may attempt to notify you via the email address provided at checkout.

All payments are processed securely through our payment providers.

We are not responsible for delays caused by payment authorization or verification processes.

SHIPPING AND DELIVERY

Shipping methods, delivery times, and costs are outlined in our Shipping Policy.

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by carriers, customs clearance, or unforeseen circumstances after dispatch.

RETURNS AND REFUNDS

Our return and refund terms are set out in our Return & Refund Policy.

Nothing in our policies excludes or limits your rights under the Australian Consumer Law.

INTELLECTUAL PROPERTY

All content on this site, including text, graphics, logos, images, and design elements, is the property of EYESCREAM and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or exploit any content without our prior written consent.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, EYESCREAM shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products purchased through the site.

This does not exclude or limit liability that cannot be excluded under Australian Consumer Law.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless EYESCREAM from any claim or demand arising out of your breach of these Terms or your violation of any law or the rights of a third party.