Refund policy

Returns & Refunds Policy

We do not accept returns or exchanges for change of mind, including but not limited to personal preference, style, or sizing issues.

If you receive an item that is defective, damaged, or incorrect, please contact us within 3 business days of delivery confirmation with your order number and clear photo or video evidence. Each case will be reviewed individually, and a replacement or refund will be offered where appropriate.

Please note:

• Items must be unused and in original condition  
• Returns are not accepted for sizing, style preference, or personal reasons  
• Shipping delays caused by carriers after dispatch are not valid grounds for returns or refunds  
• International shipping fees are non-refundable  

If you experience any issues with your order, please contact us first before opening a dispute. We are committed to resolving issues fairly and efficiently.

EYESCREAM reserves the right to refuse returns that do not meet the above conditions.