Shipping policy

Shipping Information

Shipping Availability

We ship both within Australia and internationally.

International shipping destinations and rates vary by location and are displayed at checkout.

Shipping Methods

Australia

All domestic orders are shipped via Australia Post Express.

International

International orders are shipped via Australia Post International Standard or other equivalent international carrier services depending on destination and availability.

Order Processing Time

All orders are processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

If the courier requires additional delivery information, we may contact you via email.

Estimated Delivery Times

Australia (Express)

Estimated delivery time is 1–3 business days after dispatch.

International

Estimated delivery times vary by destination and typically range from 6–27 business days after dispatch.

Delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier delays, weather conditions, or peak shipping periods.

Shipping Costs

Shipping fees are calculated based on destination, order weight, and applicable shipping zones.

All shipping costs are calculated and displayed at checkout before payment is completed.

Tracking

All orders include tracking where available.

Tracking details will be provided via email once your order has been shipped.

Please allow 24–48 hours for tracking updates to appear.

Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in product or shipping prices unless stated otherwise.

Customs processing may cause delays beyond our control.

Incorrect Address

Please ensure that your shipping address is entered correctly at checkout.

We are not responsible for delays, failed deliveries, or lost parcels resulting from incorrect or incomplete address details provided by the customer.

If a parcel is returned to us due to an incorrect address, reshipping fees may apply.